Terms & Conditions

Welcome to Texan. By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before engaging in any transactions or use of our services.

1. Introduction

These Terms and Conditions govern the use of Texan’s website and the purchase of our products. By accessing our website and/or placing an order, you agree to be bound by these Terms and Conditions.

2. Definitions

  • “Company” refers to Texan.
  • “Customer” refers to the business entity or individual purchasing products from the Company.
  • “Products” refers to all textile items offered by the Company, including but not limited to kitchen towels, bath towels, Hammam towels, bathrobes, and baby hooded towels.
  • “Order” refers to the request by the Customer to purchase Products from the Company.

3. Eligibility

By placing an order with us, you confirm that you are a legally authorized representative of the business entity engaging in this transaction and that your business is legally permitted to enter into contracts.

4. Orders and Acceptance

  • All orders are subject to acceptance by the Company. We reserve the right to refuse any order at our discretion.
  • Upon receiving your order, we will send you an order confirmation. The order is not binding until the Company has accepted it and confirmed the availability of the Products.

5. Pricing and Payment

  • All prices listed on our website or in our quotations are in euros and are exclusive of taxes, shipping, and handling charges unless otherwise stated.
  • Payment terms are specified at the time of order confirmation. Payment must be made in full before shipment unless otherwise agreed in writing.
  • We reserve the right to adjust prices at any time, but this will not affect orders that have already been confirmed by the Company.

6. Shipping and Delivery

  • The Company will arrange for delivery of the Products to the address specified by the Customer at the time of order.
  • Delivery times are estimates and are not guaranteed. The Company is not liable for delays in delivery due to unforeseen circumstances.
  • Risk of loss or damage to the Products passes to the Customer upon delivery.

7. Product Descriptions and Availability

  • We strive to ensure that the product descriptions on our website are accurate. However, we do not warrant that descriptions or other content are error-free.
  • Availability of Products is subject to change without notice. The Company reserves the right to discontinue any product at any time.

8. Returns and Refunds

  • We invite you to perform the quality check on your own before the final delivery of the products and can also arrange for samples to be delivered to customers directly. But once the order is shipped then Texzan bears no responsibility for the refund and return. 
  • In case of a completely wrong order delivery (if products completely differ from ordered products), Texan can offer a return and refund or the correct product ordered by the customer at no other cost making sure that the wrong product should be returned to Texzan. In such cases, the returns are accepted only in the case of defective products or if the Products delivered do not match the order. The Customer must notify the Company within 7 working days of receipt.
  • Products must be returned in their original condition and packaging. The Company will issue a refund or replacement at its discretion.
  • Custom or personalized orders are non-refundable unless they are defective.

9. Intellectual Property

All content on the Company’s website, including text, images, logos, and product designs, is the intellectual property of the Company and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.

10. Confidentiality

Both parties agree to keep all information regarding prices, terms, and other business-related matters confidential and not to disclose such information to any third party without prior written consent.

11. Limitation of Liability

  • The Company’s liability under these Terms and Conditions is limited to the purchase price of the Products ordered.
  • The Company is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of business, profits, or data.

12. Force Majeure

The Company is not liable for any delay or failure to perform its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to natural disasters, wars, strikes, or governmental actions.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Germany. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Germany.

14. Amendments

The Company reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be posted on the Company’s website, and it is the Customer’s responsibility to review them periodically.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Texzan
℅ Nouman Rasool
Ihlestr. 12D, 22119 Hamburg
+49152 147 93377
rasool.nouman@texzan.com